Danske BankBot.png
Danske BankBot.png

Danske BankBot


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Danske BankBot


 

Designing BankBot for Danske Bank.

 
 

What is BankBot?

BankBot is a personal digital bank assistant that can help its user with their everyday economy.

Instead of having a traditional interface, we created an interface that speaks the same language as you.

What can it do?

The user can ask BankBot anything.

E.g. ask how much money has been spent on food last week, ask for a budget for your economy, or simply ask it to send money to a friend.

 
 
 
 

RESEARCH PHASE

Combining research methods allows us to identify core problems.

 
 

With 300 submissions, we learned that a group of people (mostly young) was not satisfied with their economy habits.

The same group did not know the amount of money the spend last week and did not know their current account balance.
 

Because of our questionnaire, we decided to focus on young people. Interviewing Emma (27) and Nanna (24) gave us better insights into their purchase habits and personal economy.

For instance, Nanna enjoys spending money, but often she regrets her purchases because of account deficit.

 
 
 
 

IDEATE PHASE

Using the right design processes are lucrative.

 
 

First, we brainstorm and write down as many ideas as possible on post-its. This can be anything from features to services.

With convergent thinking, the focus is quantity.

And then, we discuss which ideas are the best based on our findings from our research and what is the realizable and most innovative.

With divergent thinking, the focus is quality.

 
 
 
 
 
 

PROTOTYPE PHASE

I use AxureRP to flush out my prototype ideas.

 
 

Afford Experiences

Based on your economic habits, this app can inspire affordable experiences.

Credits to Sari Lin Pallesen for the drawing.

Digital Bank Assistent

A personal digital assistant that helps you with anything related to your economy and purchases.

Timeline Overview

A timeline that provides a digital overview of economic changes.
 

Credits to Esben Thanning Dahl for the drawing.

 
 
 
 

TEST PHASE

Utilizing test sessions to know more about my prototypes.

 
 

We chose to move on with our digital bank assistant idea. So, we conducted two prototyping test sessions on two girls separately. Namely, Camilla and Stine.

During our session, we used ourselves as a digital bank assistant with the help of SMS. So, we asked our test subjects to use their own phones and converse with a phone number, and act as if it was their personal assistant capable of helping them with anything. Whenever they would write a question or a command and send as an SMS to this number, two from the team would sit on the other end and reply back as if they were a personal bank assistant.

 
 
 
 
 
 

EVALUATION & FEEDBACK

 

Using Danske Bank's feedback and pitching our ideas for our peers.

During the design course, we've presented our progress to Danske Bank. They come and share their honest opinions about our projects. What do they like, what don't they like. Anything from our methods to our ideas is criticized.

We also had a day where professors, alumni, student peers and Danske Bank employees would participate in a day where design groups would pitch their ideas.

 
 
 
 
 

EXAM

Receiving a high grade for the project. 

When we are all done working on the project, we have three weeks to create a thesis and write an academic paper about the project, individually.

The thesis for my paper was that a design task cannot be met with a one-size-fits-all methodology, but instead, designers have to reflect—individually and in collaboration—in order to achieve a more lucrative design solution.

If you want, you can read the paper (27 pages) by clicking the link below: